FAQs

We offer new-model fully electric cars (EV) on flexible terms. All models are compliant with rideshare like Uber, bolt, and come with a valid private hire vehicle licence as well as fully comprehensive insurance. Check out our current PCO car offer.

Our Uber-approved PCO car are available to rent on a rolling basis. The minimum contract is 8 weeks.

You must be:

• Minimum age of 25
• Live and work in Greater London
• Maximum 6 points on your licence
• Maximum 2 fault accidents
• Must already hold a PCO licence

Yes. Every PCO vehicle is approved by Uber and TfL and ready to go.

The required refundable security deposit depends on the vehicle you hire.

Standard Vehicles (including UberX & Comfort)

• £500 refundable security deposit.

Premium Vehicles (including Uber Executive & Uber XL)

• £750 refundable security deposit.

For eligible Premium Vehicle rentals, the £750 security deposit may be split into £500 before vehicle collection and the remaining £250 during the second rental week, subject to approval.

Your security deposit will be refunded once the vehicle has been returned, all outstanding charges have been settled, and the vehicle has passed the final inspection in accordance with our Terms & Conditions.

Please note: The first week's rental payment is also required before vehicle collection.

Yes, It’s 8 weeks. After that, you can return the car at any point with one week’s notice.

Yes. If you choose it, Capital Hire Management offers optional PCO insurance and handles the paperwork on your behalf.

The contract allows for only you to operate the PCO vehicle. No one else may operate your PCO vehicle under any circumstances.

The availability of the car you select plays a crucial role. If the preferred car is in stock at our facility, you can obtain it on the same day and begin your journey. Nevertheless, there are occasions when the more sought-after cars are already reserved, and you might have to wait for a few days to acquire the car. Usually, our operator will notify you about the availability of the car on the day of registration itself.

Taxi Witness is meant to safeguard you and offer you peace of mind, but please don't rely on it and always remember to record third-party information and double-check third-party registration. Please consult the accident report as soon as possible.

Every PCO car is serviced at 10,000 miles (unless stated otherwise). Your service includes oil change, oil filter, air filter & pollen filter.

Brakes are included; however, you’ll be liable for tyre punctures, bulb, and accidental damage

Every rental includes a mileage allowance based on the vehicle category.

Standard Vehicles (including UberX & Comfort)

Up to 1,050 miles per week

Up to 4,200 miles per calendar month

20p per additional mile thereafter

Premium Vehicles (including Uber Executive & Uber XL)

• Up to 1,000 miles per week
• Up to 4,000 miles per calendar month
• 30p per additional mile thereafter

Any mileage exceeding the included allowance will be charged at the applicable rate.

Yes. You may operate your PCO vehicle right away because it comes with a full license.

The insurance excess depends on the vehicle category you hire.

Standard Vehicles (including UberX & Comfort)

• £750 insurance excess.

Premium Vehicles (including Uber Executive & Uber XL)

• £1,000 insurance excess.

The insurance excess applies to at-fault and split-liability insurance claims. It does not usually apply to non-fault claims, provided all accident reporting requirements have been met and the claim is accepted as a non-fault incident by our insurer.

You can use the Uber rental car whenever you want after hiring it. It actually doesn't matter if you use the vehicle exclusively for personal uses or if you spend all your time working for ridesharing apps.

Initially, ensure the safety of all individuals present. In the event of any severe injuries, contact emergency services immediately by dialling 999. Once you have addressed any medical concerns, proceed to exchange necessary details with the other driver involved. Capture photographs of the accident scene and, if available, gather information from any witnesses. Kindly provide us with all obtained details.

You must provide your Customer Specialist two weeks' written notice if you want to return your car.